Leading CX innovations
The best Customer Experience starts when human-oriented approach meets smart automation
KKTIR-Project
Key Knowledge - Technology, Innovation, Relation
About company
KKTIR-Project unites leading specialists on Customer Experience solutions.
We combine strong technological expertise and business process best-practice.
Increasing our customers' efficiency is the key target.
Why choosing us?
We enjoy sharing our knowledge.
We help our clients become the market leaders.
Continuous innovations are the key to success.
10 + years average experience
Our team has a strong technical and business background uniting numerous successful projects.
Individual approach
Each client is unique. Deep analysis of the requirements helps us provide the best solution.
Continuous improvement
Step-by-step our experts bring the best-practice approach to our clients' business.
Our services
We provide complete automation of
Customer Experience processes.
Uniting leading solutions for Contact Centers and CRM Systems we provide seamless customer journey experience.
Contact Center Solutions
We provide entire automation of all Contact Center processes:
  • Inbound
  • Outbound
  • Non-voice channels
  • Workforce Management
  • Speech Analytics
  • Quality management
  • IVR
  • Recording
Customer Relationship Management
CRM System is the key to the Customer 360° view.
Modern low-code platforms ensure the shortest
go-to-production period.
Our team has strong expertise in the following processes:
  • Sales
  • Service
  • Collection
  • Claims management
  • Marketing
  • Loyalty
Business efficiency
Alongside Customer Experience solutions our portfolio contains a number of technologies providing the overall Business efficiency:
  • Enterprise workload distribution helps you control all back-office tasks tracking the actual productivity and monitoring SLA compliance
  • Predictive Engagement analyses clients' behavior during web-site navigation and predicts the future steps. Self-studying systems provides the tools for proactive contact ensuring the client fulfils required steps
What would you receive?
  • Leading technologies on the market
    Being partners of leading IT companies we provide the best match of clients' requirements and innovative technologies. We provide the seamless integration of new solutions into company's IT landscape.
  • Business consulting expertise
    Technologies is the tool for business ideas. We bring to each project our experience in setting up business processes. Our team has an impressive portfolio of completed projects in major industries: banking, insurance, retail etc.
  • Knowledge sharing
    During implementation process we share all our technological and business knowledge with the clients. We provide the full stack trainings allowing our clients to maintain and develop the systems with their own teams.
+373 69120140
info@kktir.com
Republica Moldova, mun. Chișinău
You're always welcome!
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